HR Service Management

HR Service Management gives HR agents a dedicated console for employee HR cases and HR tasks, separate from IT and customer service work. Agents track cases through Assigned to me, Open, Closed, and All views, and work the related HR Tasks list for the individual steps a case generates. The HR Agent Console overview page summarizes the queue at a glance. Employees submit and track their own HR requests from the Employee Portal.

Guides for working HR cases and tasks are being added.